Odoo Customer Feedback System
How to Use:-
In Feedback > Configuration > Template, configure the template..
Into Template configure all the option with appropriate value like Name, Website configuration, Template type and Questions. When you Select the Single Page in Website Configuration then all the Question will come in one page.
In Feedback > Configuration > Feedback Question, Configure the Question with appropriate value like Question, Template, Question type Normal or Widget, Answer Mode Single or Multiple, Question will Optional or Required and If you want to include the comment then enable the Include Comment option.
In Website > Configuration, under the Customer Feedback, set the option for Feedback Template. Based on this configuration the Feedback Questions are display.
Now Go into the website and Click on “Feedback” Menu to Give the Feedback.
Now Click on “Get Started” Button to start feedback.
When you click on Get Started Button Question will come which you configure into the Template.
When you select the Question type Normal and Answer Mode Single Question Will come with radio button and you will submit only one answer.
When you select the Question type Widget Question Will come with Ratings.
When you click on “Submit” button your feedback will submit.
After Submitting the feedback it will Store into the Feedback > Customer Feedback.
When you select the Template type as Product then feedback question will come based on Product.
Configure the Mail template, Send mail after How many days of Customer Purchase the Product, Number of Mail that you want to Send and Interval and Cron will run everyday and send the mail to the customer based on your configuration and customer can give the feedback from mail.
By clicking in Take the Survey button, Feedback will Started and after that same procedure will follow as General Feedback.