This video shows how to refund sales with invoicing feature with voice.
Hello! Thanks for this. In my scenario the customer cancelled the whole sales, I have returned the goods to the warehouse, I made the refund invoice and reconciled with the sales invoice, so the customer balance is 0. At this point my sales order is in state “Sales Order”, and can not send it to Done state. If I want to cancel the sales order, it says that first I need to cancel the corresponding invoice, but since its in Payed state (due to the refund) I can not do that.
What is your opinion how to leave such sales?
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